IT Service Manager - MSP
Bournemouth
Salary up to £34,000
We’re hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.
DUTIES & RESPONSIBILITIES:
- Overseeing incidents, requests, and problem management processes.
- Analysing service data to identify trends and improvement opportunities.
- Providing line management support to the Service Desk team.
- Managing major incidents and customer escalations.
- Taking ownership of Priority 1 and 2 tickets through to resolution.
REQUIRED SKILLS:
- Previous experience in an MSP is highly desirable
- Good understanding of ITIL v3/v4 best practices.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Experience managing SLAs and KPIs to maintain high service standards.
SALARY & BENEFITS:
- Basic salary up to £34,000
- Company profit share scheme
- 22 days holiday plus bank holidays
- Paid birthday leave
- Extra annual leave based on performance
- Private medical insurance including dental cover
- Free onsite parking and hybrid working (1 day per week from home)
- Career progression and development opportunities.
- Fresh fruit, regular treats, and quality coffee on site.
LOCATION
This is a full-time role based just outside Bournemouth.
TO APPLY:
Please send your CV in strict confidence or apply directly to this job posting.
ALTERNATE TITLES
IT Engineer | Service Manager | IT Team Leader | IT Support Team Leader
